The Sales Admin role is responsible for providing administrative support in a professional, reliable and organized manner - Responsible for assisting with CRM management, prospecting and reporting, customer service and retention, serve as liaison between operations and sales, contract and proposal development and special projects as needed. The individual must be able to effectively interact and maintain an excellent relationship with all clients, internal stakeholders, and must be able to portray the company message of a successful growing travel company specializing in providing sports teams the best customer service experience.
Assist in the maintenance of an accurate CRM of customer and prospectinformation.
Process and assist in the development of customer related paperwork such as proposals, agreements, marketing collateral, social media, email campaigns, sales efforts and more.
Assist Executive Sales Director with monthly reports and forecasting.
Serve as liaison between sales and event management to oversee internal quality control of in-house processes and timelines relating to clients’ events.
Support sales department in research and coordination of client events and travel needs.
Conduct pre-conference client research and compile notes to support sales meetings.
Actively prospect various sports groups and potential clients for sales manager follow up.
Subscribe to and monitor industry databases & newsletters to stay aware of updates, new facilities, potential RFPs, and more.
Learn and utilize all areas of HBC Event Services’ CRM and management systems to oversee internal quality control checks.
Build strong relationships and work closely with customers, destination partners and internal staff.
Provide the highest possible levels of service and professionalism when interacting with clients, partners and peers.
Customer service support in the office (via phone and email).
Other assignments or projects as assigned.
Support the COO and Executive Sales Director with their needs and responsibilities, as necessary.
Skills and Qualifications
The ideal candidate will have a passion for sports, provide outstanding customer service, be an enthusiastic professional, and be able to build relationships with internal and external customers.
This individual requires the ability to work well under pressure and produce accurate work, outstanding organizational and follow-up skills, strong sense of urgency, possess the ability to manage multiple tasks and projects, understands how to separate and combine tasks to increase workflow efficiency, practices attentive and active listening, is flexible and adaptable, and drives for results.
Other necessary proficiencies include effective communication skills, both written and oral. Strong computer skills, including knowledge of Google Office and Microsoft Excel. This individual should also be sports-oriented, demonstrate a desire to learn and grow, and offer ideas and suggestions to streamline processes. Sports Management and/or Hospitality Sales Experience is preferred.
This individual will typically work remotely, from eight to five, five days a week. Some additional hours and weekends will be required during peak event and travel dates.
Founded in 1991, HBC Event Services is a nationally recognized leader in sports travel management, providing housing services to many of the nation’s top sporting organizations. HBC Event Services is committed to bringing high touch customer service combined with state of the art technology to provide hands down the best possible housing experience available in today’s market. Our staff consists of both hotel industry veterans and/or those that have been closely involved with competitive sports.