Santa Monica Travel & Tourism, Inc. is a non-profit, non-member organization governed by a board of 11 community individuals. SMTT is the official travel and tourism promotion agency for the City of Santa Monica. It is our job to promote Santa Monica and encourage visitors to stay longer and enjoy more of what our destination has to offer. SMTT operates four (4) locations: Visitor Information Kiosk in Palisades Park; Visitor Information Center at the Santa Monica Pier; Visitor Information Center on Main Street; and a Mobile Information Vehicle. For more information, please visit www.santamonica.com.
The Director of Community Relations is a new, senior-level team member who will be responsible for managing and expanding SMTT’s corporate communications and community efforts. The person filling this position is a sharp-minded and persuasive verbal and written communicator who relishes the opportunity to strategically reach and engage with a variety of stakeholders, from philanthropic partners national, state, and local media, supporters, stakeholders, and the general public.
This person is adept at identifying big and small opportunities to strengthen connections between key stakeholders and our work. The ideal candidate is an experienced and self-motivated manager of existing institutional relationships and developer of key strategic partnerships. As a nimble strategist, this person can ably deploy skills in setting goals, working with a team, and writing strong plans that highlight priorities and areas of focus across. The Director of Community Relations possesses strong management skills and a fidelity to a big picture strategic vision thus is well positioned to support the development of SMTT staff. The Director of Community Relations will report directly to the Chief Marketing Officer and will help shape SMTT present and future—contributing to strategic decision making in the present while helping architect Santa Monica’s communications plan in alignment with our values.
Assess the impact and make recommendations for changes to our communications systems and practices through consistently collecting feedback from team members and stakeholders.
Support our growing staff team in acquiring the skills and knowledge they need to become confident ambassadors of our work to the audiences they regularly engage.
Lead the development of editorial content for annual plans, reports, industry newsletters, speeches, and presentations.
Support and strategize communications and help to identify partners for our foundation, Santa MoniCARES.
Develop plan and liaise with board members to discuss most effective ways to Champion the Value of Tourism to the Santa Monica Community. Continually report to stakeholders on these efforts.
Create a plan and supporting materials to raise awareness of how local businesses can work with SMTT to market their offerings to visitors.
Serve as an ambassador of SMTT on various community and industry committees and boards where appropriate. Strategize how to leverage SMTT communication channels to amplify industry campaigns from U.S. Travel Association, California Travel Association and Visit California.
Work collaboratively and consistently with CMO and other directors at SMTT to define strategic priorities, make decisions about unanticipated opportunities, and manage to operational plan goals.
Review and assess all available research resources and identify insights in which to communicate to stakeholders.
Work with CEO and CMO on activation of Santa Monica Experience Management Plan. Identify potential impacts of local policies on Experience Management Plan goals and strategies.
Serve as an ambassador for the organization and build relationships with local businesses, media and boards and commission members.
Continually update and oversee crisis communications plan as needed.
Oversee community relations budget; review sponsorship opportunities from local organizations and identify the optimal deliverables for SMTT investment.
Embody and promote SMTT’s culture and values internally and externally.
Qualifications & Requirements
A minimum of 5-years of experience directly supervising staff and a minimum of 8-years of experience in communications work. Advanced experience in securing strategic partnership agreements to advance an organization’s mission.
Impeccable and effective writing, editing, and verbal communication skills.
Detail-oriented, yet efficient, with high standards for work products.
Track record as a collaborative leader who excels in managing multiple projects and is comfortable working in a fast-paced and non-traditional work environment.
Discernment and honesty, we can trust. You are a thoughtful team member who acts in alignment with your integrity and are unfailingly trustworthy. You earn rather than demand the trust of people by listening and making decisions thoughtfully.
Uplifting and additive. You see mistakes as opportunities for growth; problems as catalysts for solutions and inspire others along the journey. You carry a positive approach, can-do attitude, a sense of humor, and authentic kindness wherever you go.
Knowledge of Microsoft Office Software, Mac, database experience.
Must be at least eighteen (18) years of age and possession of a clean driving record.
This is an at-will position. As an at-will employer, either SMTT or the employee may terminate the employment relationship at any time, for any reason, with or without good cause or advance notice.
Physical demands and the work environment described here represent those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to engage staff with disabilities to perform essential functions. While performing the duties of this job, the employee is frequently required to stand, sit, walk, and reach with arms and hands. Must be able to lift 50 lbs. and perform repetitive motions 50% of the time.
We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, age, sexual orientation, gender identity, or other protected characteristics.
How to Apply:
To apply please email your cover letter, resume and salary requirements to email@example.com with the subject line REAL2021.
You will not be considered for employment if you fail to follow the application instructions. We do not accept phone calls, walk-ins, or emails.
Internal Number: REAL2021
About Santa Monica Travel & Tourism
About Santa Monica Travel & Tourism
Santa Monica Travel & Tourism works to strengthen our local economy by enhancing and promoting our community as a distinctive, compelling and welcoming travel destination. We are a collaborative team with a passion for Santa Monica and the travel industry. Governed by a board of 11 community individuals, we are a non-profit, non-member organization that serves as the official travel and promotion agency for the City of Santa Monica. For more information, please visit www.santamonica.com