Under the direction of the Director of IT and Visitor & Partner Services, and the Film & Travel Trade Manager, the Tourism and Partner Services Manager will support the ongoing Visitor and Partner Services department and the Travel Trade department efforts for Visit Huntington Beach (VHB).
The position requires a can-do, positive attitude; excellent customer service and time management skills; comfort and proficiency with technology (computers, CRM databases, Office 365); the flexibility to adapt to changing priorities in a fast-paced environment; and a creative and strategic mindset for managing projects and processes. 2-3 years experience in the travel/hospitality industry required. Familiarization with Simpleview CRM and CMS, and a knowledge of Huntington Beach visitor amenities, are a plus. Occasional attendance at events and familiarization tours outside of normal business hours (evenings and weekends), with 5% travel, required.
DUTIES AND RESPONSIBILITIES
TRAVEL TRADE (25%)
Work collaboratively with international agencies and VHB Film & Travel Trade Manager in developing bespoke FAM itineraries per group. This includes confirming flights and dietary restrictions, creating amenity bags, etc.
Accompany FAM groups for some activities and meals, to be coordinated with Film & Travel Trade Manager
Trade Show and Sales Mission Prep/Follow-Up
Help coordinate collateral needed from partners
Assist in creating itineraries, photo & video needs, and other items for follow-up
International Workshops for HB Partners
Provide support to Film & Travel Trade Manager in planning, coordinating and executing International Workshops (annual).
Provide support while Film & Travel Trade Manager is on sales missions or out of office.
Travel Trade CRM Administration
Entry of post-trade show CRM updates; tracking inquiries, leads, and communications
VISITOR & PARTNER SERVICES (75%)
Visitor Information Kiosk/Ambassador Programs
Create monthly visitor services department staffing schedule
Oversee maintenance projects for Visitor Information Kiosk
Coordinate uniform resupply
Procure supplies as needed for kiosk and ambassadors
Partner CRM Administration
Responsible for upkeep of the Partner database in Simpleview CRM
Consistently add/edit partner account information, with support from the Front Desk Representative
Actively update web-based event calendar throughout the year
Conduct regular database maintenance to ensure accuracy and prevent duplicate entries and outdated information
Manage Partner Portal (extranet) content and partner training
Oversee monthly publication distribution calls/orders, with support from the Front Desk Representative
Create and distribute monthly print consumer Event Calendars and quarterly hotel Event Calendar
Maintenance/delivery of Visitor Guide racks, as necessary
Day-to-day management of seasonal Surf City USA Shuttle program and its vendors
Weekly tally sheet aggregation
Delivery of all signage for stops and advertising
Delivery of brochures/posters
Delivery of GPS units
Partner Information Meeting
Oversee Partner Information Meeting logistics
Update event fliers for distribution
Send meeting reminders
Set up conference room for meetings
Send post-meeting follow up
Oversee partner referrals and spending data entry into CRM
Assemble and deliver/mail partner welcome packets
Work with Director of IT and Visitor & Partner Services to reinstate Volunteer Program
Manage volunteer schedules
Coordinate logistics for volunteer recognition programs and events
New Office Events
Help with set up of lobby for partner activations
Coordinate partner networking events in new office
Oversee stocking of brochure racks in lobby
Bolsa Chica and PCH Cleanup
Liaise with Bolsa Chica Conservancy staff to conduct annual Bolsa Chica Cleanup
Procure materials and provide logistics support for PCH Cleanup Coordinator
Event Information Booths
Work with Event Information Booth Program Coordinator to procure booth materials and supplies and provide support for set-up/take-down
With support from Group Sales, provide Visitor Services (publications, visitor information table services, etc.) to booked groups
Send welcome letter/email to booked groups
Support logistics planning for sales familiarization tours
Maintain content (provided by marketing department) on Pier Plaza digital display
Attend Visitor Services staff meetings and City of HB Specific Event meetings
Process program invoices
Other duties as assigned
KNOWLEDGE, SKILLS, AND REQUIREMENTS
2-3 years experience in travel/hospitality industry required, preferably in a tourism/DMO/CVB environment.
Strong writing skills, ranging from creative collateral, to branded, visitor-facing messaging.
Strong editing skills, with a comprehensive knowledge of AP style, grammar and vocabulary.
Knowledge of the local area, hospitality and travel trade industry are a plus.
Ability to gather, compose and edit information in an extremely accurate manner for publishing on VHB’s owned channels.
Familiar with Microsoft Office 365 suite, Adobe Creative Cloud suite, and CRM/CMS.
Ability to supervise outside contractors.
Excellent analytical and presentation skills including handling many assignments simultaneously.
Ability to work independently with little supervision.
Effectively balance strategic thinking and execution in a fast-paced environment.
Should exhibit creativity and resourcefulness.
Self-confident, organized, and detail oriented.
Ability to maintain confidentiality, as well as to exercise sound judgment and discretion in the performance of job duties, and to represent Visit Huntington Beach in a positive, enthusiastic and professional manner.
Ability to be tactful and courteous and display an appropriate public image when representing Visit Huntington Beach.
Ability to work within assigned program budgets and demonstrate fiscal responsibility
Must have valid California Driver’s License and auto insurance.
Must have vehicle for use while on VHB business.
Must be able to lift up to 40 lbs. and transport equipment and materials for use in VHB programs.
To apply, please send a cover letter and resume to Nicole Llido at email@example.com, with a subject line of "Tourism and Partner Services Manager," by Monday, September 16, 2019.
Additional Salary Information: This position is eligible for a 10% annual bonus; as well as health, dental, and vision insurance; a generous 401k program; flex scheduling; a wellness program; and office snacks.
About Visit Huntington Beach
ABOUT VISIT HUNTINGTON BEACH
Visit Huntington Beach (VHB) is the official destination marketing organization for Huntington Beach, California. Working with its partners locally and across the globe, VHB markets and sells Surf City USA® as the quintessential Southern California beach destination, working to increase visitor spending and create an enhanced quality of life for residents.
As a 501(c)(6) non-profit organization, Visit Huntington Beach offers a modern company culture with an excellent array of benefits for full-time employees, including health, dental, and vision insurance; a generous 401(k) program; flex scheduling; a wellness program; and office snacks. We are a small, but mighty, team who believe in working hard, creating high quality work product, and having fun while doing it.
VISIT HUNTINGTON BEACH EMPLOYEE CULTURE STATEMENT:
Customer Commitment: We develop relationships that make a positive difference in our customers' lives. Experiences: We deliver premium value to our customers, visitors and partners. Integrity: We uphold the highest standards in all our actions. Teamwork: We work together, across boundaries, to meet the needs of our customers.