| The University of Michigan Athletic Department is seeking a highly talented and energetic customer service representative. The customer service representative interacts with customers to provide and process information in response to inquiries and concerns and requests about tickets to the Athletic Department events and activities. This individual is responsible for providing public relations and administrative support to the Athletic Department Ticket Office and communicates and coordinates with other internal offices. |
Responds promptly and professionally to inquiries, requests, and complaints from season ticket holders, donors, alumni, students, faculty and staff and the general public.
Provide general and specific information regarding tickets, parking, disability accommodations and other matters surrounding all athletic events.
Act as a representative of the University and Athletic Department at various home athletic events.
Provide game day assistance to individuals with disabilities and coordinate high volume ticket distribution areas.
Handle orders for season tickets, single game tickets and parking requests.
Process payments and coordinate disposition of items. Coordinate large volume mailings.
Establish and maintain databases for season ticket waiting lists, information requests, and parking.
Process and balance financial transactions for ticket and parking sales.
Generate batch reports for University audit and prepare cash deposits.
Respond to customer complaints and inquiries from customers with disabilities and determine appropriate solutions in consultation with a manager.
Manage multiple administrative duties while responding to phone, e-mail, and personal contacts
This position occasionally requires evening or weekend hours with advance notice.
Perform other duties as assigned.