Position Summary: The Ticket Sales & Fan Development Executive is responsible for coordinating, directing, and supervising the ticket sales program and assisting with managing the functions of the athletic ticket office.
Duties & Responsibilities: • Develops and implements sales strategies for selling Arkansas State Athletics season tickets, mini plans and groups along with other applicable NCAA or Sun Belt Conference Championships. • Makes contact with prospects through telephone, email, and in person connections. • Meets or exceeds weekly and monthly sales goals while exceeding client expectations in value and customer service. Identifies and researches prospective customers, creates ongoing networking opportunities, makes connections and cultivates relationships with clientele to provide repeat business opportunities. • Provides game day support for current clients and identifying new prospects. • Responsible for the implementation and activation of group incentives. • Responsible for ongoing communication with clients and ensures customer satisfaction. • Assists in the renewal process for season ticket holders. • Tracks ticket sales and maintains customer database. • This position works in a creative and collaborative team environment where change is embraced and innovation is encouraged.
General Days/Hours: Generally M-F 8-5 with nights, weekends and holidays as needed.
Other: Knowledge/Skills/Ability: Knowledge of centralized ticket sales operations and practices. Knowledge of basic accounting, cash handling, and general office procedures and practices. Knowledge of the principles and practices of employee supervision and training. Knowledge of word processing and spreadsheet applications. Knowledge of consignment ticket sales and procedures. Ability to perform basic mathematical calculations. Ability to manage and coordinate a ticket sales operation. Ability to analyze problems and determine effective solutions. Ability to perform work requiring accuracy and attention to detail. Ability to operate office equipment. Ability to plan, direct, and train the work of subordinate personnel. Ability to communicate orally and in writing.
Minimum Qualifications: The formal education equivalent of an associate’s degree in business or a related field; plus three years of experience in ticket sales operations or a related area, including one year in a supervisory capacity. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management.
OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.